We here at offer three types of made-to-order products: direct-to-garment, embroidery, and dye-sublimation. Each print requires a different treatment so the length of production time may range from 5 to 7 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.
All of our apparel is made-to-order. We do not hold inventory or stock.
If you are not satisfied with the items that you have received, please be sure to contact customer service FIRST by sending an email to firstname.lastname@example.org . Returning any items without contacting customer service will not be processed correctly and may result in a delayed resolution.
Be sure to read the description of each item before you place your order. There is a sizing chart available on each item page so you can choose your correct size. It is also important that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you'd like to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated time frame, we should still be able to make your requested amendments.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
True Patriot Wear gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
In the event that we make a mistake with your order and you decline our offer to send you the correct item, you will be given store credits, equivalent to half the amount you paid.
We cannot process refunds as store credits for the following:
* Items purchased while on sale
* Gift cards
Please place your order carefully. You must contact our support should you wish to cancel your order. Customer service will try to intercept the order before it goes into production. However, we do not guarantee we will be able to do so.
Please allow up to 2 weeks for delivery. We use the standard shipping method of 3-5 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to some promotion. Applicable shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.
Shipping and Delivery
At this time, True Patriot Wear only ships merchandise to locations within the United States. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
We will do our very best to help resolve any issues, and achieve total customer satisfaction.